bit baji's Privacy Policy

bit baji ("we", "us", or "platform") places the highest priority on the privacy of its users. This Privacy Policy ("Policy") explains in detail how your personal information is collected, processed, stored, and disclosed when you use bit baji's website and related services. By registering on our platform or using our services, you are considered to have accepted the terms of this Policy.

This Policy must be read together with our Terms and Conditions, which describe the overall terms governing use of bit baji's services.

1 What information we collect

bit baji collects two types of information from you — information you provide directly, and information generated automatically while you use our services.

1.1 Information you provide directly

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Address and proof of residence
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Information you share when contacting our support team

1.2 Automatically collected information

• IP address and device identification information
• Browser type and operating system
• Service usage time, page visit patterns, and gaming activity
• Information obtained from cookies and similar tracking technologies
• Transaction history and records of financial activity

2 Purpose of using information

Collected information is used only for specified purposes. bit baji never processes your information unnecessarily.

• Account management: To handle registration, login, and account security.
• Identity verification: To complete the KYC (Know Your Customer) process for fraud prevention and financial security.
• Financial transactions: To process deposits and withdrawals and to maintain transaction records.
• Customer support: To respond to your complaints, queries, and assistance requests.
• Service improvement: To review user experience and improve the quality of the platform.
• Responsible gaming: To identify risks of excessive gaming and to provide assistance when needed.
• Communications: To send promotional messages, important updates, and security notifications.

3 Information storage and security

bit baji follows industry-standard security measures to protect your information. SSL encryption is used across our servers and data pipelines, protecting your information from unauthorized access by third parties.

3.1 Retention period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations, resolve disputes, or prevent fraud.

3.2 Technical security measures

• 256-bit SSL/TLS encryption technology
• Two-Factor Authentication (2FA)
• Regular security audits and penetration testing
• Restricted internal data access policy
• Suspicious activity detection system

4 Sharing information with third parties

bit baji never sells your personal information or shares it with any unauthorised third party for commercial purposes. However, information may be disclosed in the specific circumstances below:

4.1 Service provider partners

We work with trusted technology partners to handle essential operations such as payment processing, identity verification, cloud storage, and cybersecurity. These partners are given access only to the information they need and are contractually bound to comply with our privacy standards.

4.2 Legal obligations

If disclosure of information is required under applicable laws of Bangladesh, a court order, or a government directive, bit baji will be obligated to do so. In such cases, we will provide only the information specifically required by law.

4.3 Fraud and abuse prevention

If a user is found to be involved in fraud, money laundering, or any other legal violation, relevant information may be shared with the appropriate authorities.

5 Cookies and tracking technologies

bit baji's website uses cookies and similar tracking technologies to improve user experience and maintain functionality.

5.1 Types of cookies

• Essential cookies: Required to keep login sessions active and to run basic functions — these cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: To review service usage and improve the platform.

5.2 Cookie controls

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may cause some parts of the website to not function properly.

6 Your rights and controls

bit baji believes that every user has proper rights over their personal information. Your key rights are described below:

• Right to access: You can request to know what information we hold about you.
• Right to correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted — however, if legal obligations exist, it may not be possible to delete all information.
• Right to restrict processing: You can object to your information being used for specific purposes.
• Right to data portability: You can request a copy of your information in a structured format.
• Right to withdraw consent: Where information is being processed on the basis of consent, you can withdraw that consent at any time.

7 Responsible gaming and data protection

bit baji monitors its users' gaming behaviour to identify potential risks and provide assistance when needed. Information collected for this purpose is used solely for the protection of the user.

Our Responsible Gaming policy describes in detail how we help users maintain healthy gaming habits and what types of information are used in this process.

8 Protection of information of minor users

bit baji's services are intended solely for persons aged 21 or above. No information from minors is knowingly collected. If a minor has registered illegally and this is brought to our attention, that account will be closed immediately and all related information will be deleted.

If a parent or legal guardian believes that a minor's information is held by us, please notify our support team without delay.

9 Third-party links and services

Our platform may have connections to third-party game studios and payment service providers (such as bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies and bit baji is not responsible for their operations. We recommend reading their individual privacy policies before using those services.

10 Policy changes and updates

bit baji reserves the right to change or update this Privacy Policy as needed. If significant changes are made, we will send a notification to your registered email or mobile number. Continued use of the service after any changes will be considered acceptance of the updated policy.

The latest version of this policy will always be available on this page. Visit our FAQ page to learn more about important changes.